PROCESSING TIME:We strive to process all of our orders as soon as we receive them, however delays can occur. Average processing time is between 1-3 business days.
SHIPPING TIMES:1-5 business days after the 1-3 business day processing time.At Black Velvet, we shall do our best to best meet these shipping estimates, unfortunately, we cannot guarantee them. Once we ship your order, we are not responsible for any delays or failed deliveries. Your satisfaction is our main priority, and if you have any problems with your order please don't hesitate to email or call us. Someone will reach out to you as soon as possible.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. Your satisfaction is our highest priority. We understand that a product can be damaged during shipment. If that happens, Please email customer service immediately within 7 days of your purchase to blackvelvetcandles@gmail.com for a full refund/exchange.
RETURNS
If you are unhappy with your purchase, we are allowing returns for all purchases within 7 days of purchase as long as the products are not used and/or damaged. Customer will be responsible for all shipping costs. Please reach out If you want to return your products. Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS (if applicable)
We will notify you once we’ve received your return request, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
